Mobile Fibre Coach

Location United Kingdom
Discipline: Commercial
Job ref: 011926
Published: about 2 months ago

We are hiring!


Circet UK are hiring a mobile coach to support the Fibre team.


Primarily undertaking the Principal Engineer role, the Mobile Coach will also support the Area Operations Officer (AOO) in the coaching and development of their team. The Coach will offer technical advice whilst Engineers are onsite and are responsible for ensuring organisational targets are being met.

With being mobile you will move within reasonable expectations to any location as required to undertake the Coach duties. The company will cover the accommodation and meal requirements in line with our stay away protocol.


Working with Circet

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.


Responsibilities include but are not limited to:


*       Coach the team to correct any behaviours impacting on performance. Review any issues with the engineer, record the actions taken and if non- compliance persists liaise with AOO/ Operation Managers to instigate a Performance Improvement Plan

*       Investigate any complaints and provide details to the AOO. Establish facts with the engineer concerned and carry out coaching if required.

*       Be responsible for carrying out any Assurance VIP visits or special requests from senior management.

*       Support AOO with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/ return to work/ duty of care interviews and documenting these before sending to HR and Operations Managers.

*       Assist AOO’s with audits as requested, reporting back relevant feedback.

*       Ensure all communications and briefings are read and understood by engineers.

*       Pick up jobs as necessary to support the overall efficiency of the operation including engineer absence and Ad Hoc work.

*       Work with the training department and Operations Managers to deliver training to the teams and upskill on new products, task types and clients.

*       First point of contact and support for any New Starts on the team, providing a positive onboarding experience

*       Responsible for audits such as Health & Safety, Van, Stock and Tools

*       Aid Stores Department with Leavers audits and LTU, de-stocking of vans and stock for new starts.

*       Any other reasonable duties as required.


Knowledge & Skills Requirements:

  • Ability to coach employees.

  • Ability to communicate fluently with the customers and should possess good customer service skills.

  • Minimum two years' experience working within the Telecoms / Utilities industry preferably at a supervisor level

  • Should possess ability to interpret technical issues through the non-technical description provided by their customers.

  • Good working Knowledge of work management systems and windows (Excel/Word)

  • Good awareness of Health & Safety and Quality Assurance Procedures

  • Sound Telecommunication Knowledge

  • Effective Leadership and communication skills.

  • Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker.

  •  Should possess good logical skills and ability to prioritise tasks depending upon the emergency situations


Why work in Circet?

*       Be part of a company that encourages involvement, diversity and inclusion

*       Be part of a company that nurtures excellence and develops leaders

*       Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme

*       Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility

*       You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.