Circet Ireland is currently looking to recruit an experienced Pre Works Auditor who will be responsible for working alongside the delivery manager, ensuring delivery of targeted programmes to KPIs, Service Level Agreements and escalations in relation to telecommunication infrastructure build programs (BAU)
You will play a critical role in managing and progressing orders from initiation through to crew assignments. You will take full ownership of each order, ensuring timely review, accurate data validation, and effective communication with clients to resolve any missing or unclear information. Your role involves managing order statuses, coordinating traffic management requirements, and maintaining accurate updates in the MIS system to support stakeholders' visibility. A key part of your responsibility will be to drive operational efficiency, reduce delays, and help deliver against KPIs agreed with the client.
As Pre Works Auditor your duties and responsibilities will include:
- Take complete ownership of orders from creation through crew assignment, ensuring all new orders are reviewed within 1 day of receipt and that all necessary data is present. Take immediate corrective action when information is missing or incomplete.
- Liaise with the client to resolve missing or unclear information, proactively pushing back on incorrect or incomplete data and requesting timely corrections
- Move orders requiring further action into the appropriate On Hold status and monitor associated deadlines to ensure timely resolution and progress.
- Once all requirements are met, assign an internal priority and ensure the order is allocated to a crew on the same day it is removed from On Hold.
- Assess and document Traffic Management (TM) requirements, whether third-party or in-house, and align TM scheduling with the overall Programme timeline.
- Accurately input priority levels and status updates into the MIS system to ensure transparency and visibility for the PMO and other stakeholders.
- Work alongside the Delivery Manager to prioritise work and resources effectively
- Delivery of LRBD and KPIs for work programmes.
- Responsible for the completion of internal reports.
- Coordinating resources with DMS, ensuring delivery of client Key Performance Indicators, Service Level Agreements, and escalations.
- To enhance the company’s reputation by providing outstanding customer service.
- Provide a distinct focus on delivering LRBD and KPIS for the company and the client.
- To promptly identify to the DM any working constraints that could hinder achieving any of our objectives.
- Monitor Key Performance Indicators on a weekly basis and provide a report to PM
- To build and maintain a working relationship with the client and within Circet.
- To attend meetings as required.
- Ensure effective communication with staff and stakeholders, ensuring this is delivered promptly and transparently, with expectations clearly set and met.
- Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
Skills and Knowledge Requirements:
- A minimum of 3 years’ experience in Contract Support or Field experience
- Proven track record of delivery to client Service Level Agreements and Key Performance Indicators.
- Proficient with Microsoft Office, PowerPoint, and Excel
- Customer and Delivery focused.
- A good understanding of managing Risk, Assumptions, Issues, Dependencies and Escalations.
- A good understanding of project governance and control.
- Knowledge of telecommunication infrastructure build programs.