We Are Hiring!
Circet are currently recruiting for a Regional Manager for our installations division in. As Regional Manager, your main priority is to deliver to your client and in doing this you are delivering to the Circet installations division.
Key Responsibilities:
Each Regional Manager has a geographical region defined by Planner Group Regionals and you are responsible for managing every aspect of the contract
This includes:
Daily liaison with your assigned Team Managers and their teams
Ensuring your TM team are managing workloads in a timely manner and that all workflows are updated and submitted to the Dispatch team,
Maintaining a high standard of quality and full compliance with Health and Safety standards
Ensuring adherence to the Company Policy on dress code, and promote the company image i.e. company uniforms and clean and tidy work vehicles
Your role as Regional Manager is a pivotal role for the successful running of the CIRCET contract – All information flows through you in both directions from Works Control Centre to every site we work on.
It is critical that you and your team keep the system ‘GO’ up to date and accurate at all times including onsite reporting and referring jobs. You will have access to dispatch team who will assist with escalated GO queries you may have while updating the systems and they will also assist with training to help you get more familiar with the advanced reporting features of the GO system.
Responsibilities include but are not limited to:
Management of the Team Managers across the below areas:
Crew audits and Vehicle and Tool Checks
Ensure all 2-Man calls are legitimate where necessary request a second opinion
Ensure all team members are updating GO in real-time and deal with those who are not
Use the escalation process where necessary to progress orders
Management of Customer Complaints
Liaise directly with the customer and mobilise a crew to site if necessary
Ensure the complaint is dealt with and that the customer is 100% satisfied within the agreed SLAs
Any feedback from a crew completing a fault that has occurred because of substandard work needs to be addressed with the crew involved and where required disciplinary action is applied
Review failed jobs to ensure that the fails are valid
Liaison with networks teams and 3rd parties
From time to time you will need to liaise with Clients teams regarding the safety of a site
You will be expected to attend CSS meetings on a monthly basis
From time to time you may need to liaise with a 3rd party in relation to an order this could require you to obtain safety records or permits to work on a particular site i.e. apartment blocks
You will be required to liaise with the Resource team to make sure when permits etc. have been obtained the work is completed
Continuous Improvement
As we are operating in an ever-changing environment it is essential, we maintain our place within the industry and as a Regional Manager you will need to fully understand and champion these changes
Ensure all works are completed to the highest safety and quality standards possible
Your input of new ideas and innovations will be an essential part of your job
Challenge is not something we are afraid of and we always aim to set the bar higher you must be highly self-motivated and always be willing to learn
Requirements:
Excellent people management skills with proven track record of managing teams effectively.
Experience of demonstrating good communication skills and of prioritising works for yourself and teams.
Comfortable and confident working to tight timescales effectively.
Experience of dealing with external stakeholders and delivering information.
Ability to use a smartphone, a tablet or a laptop with a Geographical Information System (GIS).
Experience of implementing, following and amending procedures for the purpose of service delivery as dictated by the client.
Candidates should be professional; self-motivated with good communication skills and be able to integrate fully into the project delivery team.
Experience of managing civils / utility contracts preferable telecoms
Why work in Circet?
* Be part of a company that encourages involvement, diversity and inclusion
* Be part of a company that nurtures excellence and develops leaders
* Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
* Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
* You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.
Circet UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.