We are hiring!
Circet Home are looking for an experienced Senior Area Operating Officer (AOO) to join our team!
This is a 3 month secondment position and we are open to internal applications across the UK.
Working with Circet
Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.
Responsibilities include but are not limited to:
* Liaise with Service Centre (SC) to ensure all the days’ jobs are covered and assist in completing jobs if required.
* Complete ad hoc or high profile jobs, liaising with the SC to hard assign these, or assign to appropriately skilled Senior Engineers.
* Complete one bi-monthly Audit for every Engineer, scheduling as necessary.
* Raise tickets for any issues identified at Audit. Anything that cannot be corrected at the time must be raised on the ServiceMax ticket system.
* Investigate any stock discrepancies escalated by the SC. Any discrepancy must be fed back to Engineer to ensure understanding of the process and advise SC of corrective action. Must close loop and monitor failures. Arrange coaching session for Engineer to ensure compliance and record action taken. If same issue persists with same Engineer then follow PIP process.
* Review Performance Reports and manage team to drive improvements. Call or meet with Engineers to discuss performance and improvement, to include efficiency targets, customer satisfaction rates, compliance issues and behavioral issues.
* Weekly calls held with SOOs and SC teams as necessary to understand performance. Review performance targets weekly and produce improvement plans.
* Carry out absence/ return to work/ duty of care interviews. All interview output with Engineer to be documented and sent to HR and SOO
Knowledge & Skills Requirements:
* Strong skills in client management, planning, logistics, resource management and commercial controls.
* Sound ability to diagnose problems with existing equipment and fixing them.
* Good working Knowledge of work management systems and windows (Excel/Word)
* Good awareness of Health & Safety and Quality Assurance Procedures
* Sound Telecommunication Knowledge
* Effective Leadership and communication skills.
* Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker
* Should possess good logical skills and ability to prioritise tasks depending upon the emergency situations
* Ability to communicate fluently with the customers and should possess good customer service skills
Why work in Circet?
* Be part of a company that encourages involvement, diversity and inclusion
* Be part of a company that nurtures excellence and develops leaders
* Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
* Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
* You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities
Circet UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.