Senior Operations Manager (ORIS)

Location United Kingdom
Contact name: Dee Sweeney

Contact email: dee.sweeney@circet.ie
Job ref: 1273
Published: 11 days ago
Job Title: Senior Operations Manager – Fibre Field Services
Location: Regional (Field & Office Based with Nationwide Travel as Required)
Department: Operations
Reports To: Head of Field Operations / Operations Director
Employment Type: Full-Time
About the Role

Our Senior Operations Managers are strategic, results-driven and highly motivated to lead and scale our fibre field operations across multiple regions. In this key leadership role, you will be responsible for driving operational performance, ensuring delivery excellence, and developing regional management teams that support the successful provision and repair across our clients’ network.

Senior Operations Managers will have a strong background in field operations within the telecoms or utilities sector and a proven ability to lead large, distributed teams in a fast-paced, high-growth environment.

Key to success will be delivery of overall performance across the contract, development of the Field Operation Managers and FSM’s, consistently achieving and exceeding SLAs and translating company goals into actionable operational plans.
Key Responsibilities
 
  • Oversee and manage regional field operations teams, including field operations managers, field success managers, field engineers, and support staff.
  • Supporting the FOM/FSMs to deliver results daily, reporting back to the client and senior teams on performance, understanding the urgency of remedial plans if SLAs are not being achieved.
  • Lead the execution of strategic initiatives to meet and exceed performance KPIs (e.g. build completion, installation volumes, service levels, and quality).
  • Aligns daily operations with long-term business objectives to achieve and exceed clients’ SLAs.
  • Develop and implement best-in-class operational frameworks, processes, and reporting systems to support efficient and scalable growth.
  • Confidently leads transformation initiatives and process upgrades, such as switch to new FSL and CoreXD platforms
  • Streamlines processes for efficiency and cost-effectiveness (e.g., Lean, Six Sigma)
  • Own the responsibility with the HOF for regional budget management, cost control, and resource planning.
  • Lead a culture of safety, compliance, and customer-centric delivery across all field activities.
  • Manage and mentor the field operations and field success managers, ensuring clear development pathways and succession planning.
  • Weekly and monthly feedback to the Head of field with observations and gap analysis on where improvements are needed or initiatives could be implemented
  • Collaborate cross-functionally with departments such as Planning, Warehouse, HR, Service Centre, and Health & Safety to ensure aligned and effective operations.
  • Support recruitment, onboarding, and the development of field and management personnel to meet business demand.
  • Act as a senior escalation point for complex operational, technical, or customer-related issues.
  • Deliver operational reports and insight into senior leadership team, identifying risks, trends, and opportunities.
Requirements

Essential:
 
  • Significant experience in senior operations or multi-site management role, ideally within fibre telecoms, utilities, or infrastructure sectors.
  • Deep understanding of fibre build, installation, and maintenance processes (FTTP/FTTH).
  • Proven track record of leading large, distributed teams and delivering strong performance in a KPI-driven environment.
  • Excellent leadership, communication, and stakeholder management skills.
  • Strong commercial acumen, with experience in budget control, contract management, and service delivery.
  • High-level understanding of health & safety, regulatory compliance, and industry standards.
  • Full UK driving license and flexibility to travel regularly across the UK.
Desirable:
 
  • Experience with Openreach PIA delivery or similar network infrastructure environments.
  • Qualification in Engineering, Business, or related field.
  • Relevant project management qualifications (e.g., Prince2, PMP).
  • Knowledge of digital tools for field workforce management and reporting (e.g., IFS, Salesforce, GIS systems).
What We Offer
 
  • Highly competitive salary and executive bonus package
  • Company car or car allowance
  • Enhanced pension and private healthcare options
  • Generous holiday entitlement
  • Opportunities to shape the strategic direction of a fast-growing fibre business
  • A collaborative, forward-thinking leadership team
Join us as a Senior Leader and help drive the UK's fibre future. Be at the forefront of operational excellence in a company committed to innovation, quality, and people.