Works Coordinator

Location Dungannon
Discipline: Administration
Contact name: Stacey McCausland

Job ref: 012792
Published: 11 days ago

 We Are Hiring!

 
 

As Works Coordinator, you will be responsible for ensuring the delivery of targeted programmes to KPIs, Service Level Agreements and escalations.

 

Responsibilities:

  • Progressing orders through the appropriate software platforms (i.e.MIS, AFS, Client Systems etc).
  • Validating orders and building estimates and associated synthetics
  • Liaise with LMC to ensure all permit & Safe digs are in place across planned works.
  • Issuing work to suppliers, Updating progress, Status’ and Jeopardies.
  • Complete Quality and Compliance reviews for all aspects of Fibre Network.
  • Act as an objective source of independent advice to ensure compliance and goal achievement of high build standards across the network.
  • Conduct corrective action reviews and audits.
  • Provide support for PMO on periodic reports, databases, records and other forms of documentation to ensure compliance is established within the company
  • To enhance the company’s reputation by providing outstanding customer service
  • Primary contact for the escalation process - Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
  • To promptly identify to the programme Manager any working constraints that could provide an obstacle to the achievement of any of our objectives.
  • Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.

 

Knowledge Requirements

  • A good understanding and practical experience in managing Risk, Assumptions, Issues, Dependencies and Escalations
  • A good understanding of Quality and Compliance is advantageous
  • Knowledge of fibre Networks is desirable but not essential
  • Knowledge of Microsoft packages with particular emphasis on excel.
  • Customer and Delivery focused.