Circet UK are hiring full-time Call Centre Agents.
These roles work 37.5 hours per week, with hybrid working options available after training period is complete.
Full training is provided.
The Service Centre Agent is responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
Responsibilities:
-
You will be allocated to a Region via our CRM and be responsible for all engineers within this Region through various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
-
You will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
-
You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders
-
You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
Essential Competencies
-
Excellent customer service skills
-
Ability to manage daily tasks efficiently
-
Multitasking skills using multiple phone lines and ability to juggle this with administration work
-
Ability to escalate and report issues
-
Proficient IT skills - email, webchat, spreadsheets etc
-
Great attention to detail