Circet UK are hiring a Capacity Planner for Circet Home based in Selkirk, Scotland
Working with the Capacity Planners this role is essential for the effective planning of all resource in the field and delivery of targets to our client’s forecasts. Analysing reports and data to continually assess the effectiveness of our parameters, identifying issues that create inefficiencies and making suggestions for improvement. Liaising with our IT department to review, assess and test new software, processes and tools to manage and report back to the Operations and Stakeholders
This role suits entry level applicants and training will be provided.
Working with Circet
Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4500 employees across Ireland & UK we continue to bring people together to make this happen.
Responsibilities include but are not limited to:
- Learning how to analysing reports daily to review performance
- Maximise routes daily to cover the most jobs with minimum number of engineers
- Keep mileage to a minimum to reduce fuel costs where possible
- Look at unplanned jobs daily and work with the Field and to cover these
- Set up and own processes to support current systems and meet targets
- Maintain all systems up to date to meet business needs
- Suggest improvements as required to ensure we are efficient
- Liaise with Field Colleagues and Service Centre colleagues to highlight issues and make suggestions on the way forward
- Provide daily reporting to stakeholders after review from CPS
- Communicate with engineers/AOO’s to discuss routes as required
- Raise system issues to IT Helpdesk or external parties
- Setting calendars within parameters but maximising availability
- Monitor scripts within the calendar setup with a view to maintain these once confident
- Loading forecasts to client expectations and SLA’s after training
- Reporting of SLA’s and utilisation to Operations and Stakeholders
- Overseeing Workforce Optimisers output and coaching and developing where required
- Identifying training needs within the team and proactively planning to cover gaps
- Undertake additional external courses where required
- GCSE grade or equivalent
- Competent on Microsoft packages, particularly Excel. Confident in all WO duties, must be prepared to undertake additional training as required
- Analytical / critical thinker / problem solving
- Good working knowledge of work management systems and windows (Excel/Word)
- Telecommunication industry knowledge
- Effective Leadership and communication skills.
- Self-motivated, able to motivate others effectively
- Professional & technical expertise, enthusiastic, passionate, patient and should be a critical thinker
- Ability to prioritise tasks depending upon emergency situations
- Willingness to embrace an integrated model and new ways of working
- Responsible for keeping safe any personal information, not transferring any data without the appropriate safeguards
- Be aware of physicals security of data and use encryptions and passwords to protect it
- Reporting any possible security breaches to IT department immediately
- Complying with relevant policies which guide the Circet processes
Why work in Circet?
- Be part of a company that encourages involvement, diversity and inclusion
- Be part of a company that nurtures excellence and develops leaders
- Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
- Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
- You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.