Circet UK are seeking to recruit an experienced Capacity Planner for Circet Home.
Working with the Workforce Optimisers this role is essential for the effective planning of all resource in the field and delivery of targets to our client’s forecasts. Analysing reports and data to continually assess the effectiveness of our parameters, identifying issues that create inefficiencies and making
suggestions for improvement. Liaising with our IT department to review, assess and test new software, processes and tools to manage and report back to the Operations and Stakeholders.
Learning how to analysing reports daily to review performance
Maximise routes daily to cover the most jobs with minimum number of engineers
Keep mileage to a minimum to reduce fuel costs where possible
Look at unplanned jobs daily and work with the WO to cover these
Set up and own processes to support current systems and meet targets
Maintain all systems up to date to meet business needs
Suggest improvements as required to ensure we are efficient
Liaise with HoF/SOO’s to highlight issues and make suggestions on the way forward
Provide daily reporting to stakeholders after review from CPS
Communicate with engineers/AOO’s to discuss routes as required
Raise system issues to IT Helpdesk or external parties
Setting calendars within parameters but maximising availability
Monitor scripts within the calendar setup with a view to maintain these once confident
Loading forecasts to client expectations and SLA’s after training
Reporting of SLA’s and utilisation to Operations and Stakeholders
Overseeing Workforce Optimisers output and coaching and developing where required
Identifying training needs within the team and proactively planning to cover gaps
Undertake additional external courses where required
GCSE grade or Scottish equivalent
Competent on Microsoft packages, particularly Excel. Confident in all WO duties, must be prepared to undertake additional training as required.
Analytical / critical thinker / problem solving
Good working Knowledge of work management systems and windows (Excel/Word)
Good awareness of Health & Safety and Quality Assurance Procedures
Sound Telecommunication Knowledge
Effective Leadership and communication skills.
Self-motivated, able to motivate others effectively
Professional & technical expertise, enthusiastic, passionate, patient and should be a critical thinker
Should possess good logical skills and ability to prioritise tasks depending upon emergency situations
Recognise people’s right to privacy and dignity, treating every person with respect
Willingness to embrace an integrated model and new ways of working
Responsible for keeping safe any personal information, not transferring any data without the appropriate safeguards
Be aware of physicals security of data and use encryptions and passwords to protect it
Reporting any possible security breaches to IT department immediately
Complying with relevant policies which guide the Qube GB processes.
* To comply with and/or ensure compliance with the Qube GB Data Protection Policies and the Data Protection Act and other relevant legislations.