WORKING WITH CIRCET
Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4500 employees across Ireland & UK we continue to bring people together to make this happen.
THE ROLE
The Head of Contracts (Altnet) is responsible for leading the fibre operations team and ensuring that all contracted services are delivered effectively, consistently, and in line with commercial and operational commitments.
A key purpose of this role is to maintain a strong presence in the field, ensuring visibility with clients, strengthening operational relationships, and proactively addressing issues or opportunities at source. By being close to live environments and customer operations, the post-holder helps build trust, drive service excellence, and ensure that client expectations are met or exceeded.
The role requires deep expertise in contract management and service delivery. The post-holder will maintain a strong understanding of the company’s capabilities, an intimate knowledge of clients’ operations and stakeholders, and the ability to oversee all commercial and operational aspects of the client relationship.
KEY DUTIES AND RESPONSIBILITIES
- Manage all aspects of contract performance for existing clients, ensuring service delivery targets are clearly defined, monitored, and achieved in line with contractual obligations.
- Lead and maintain strong commercial and operational relationships with fibre clients, working closely with the Service Centre and Field Operations teams to ensure all requirements are understood and delivered.
- Work with clients and internal teams to identify opportunities for continuous improvement, balancing client needs with operational capability.
- Develop and maintain strong working relationships with key operational stakeholders within client organisations.
- Act as the primary communication channel between the business and its clients, ensuring clients are kept informed of relevant updates, changes, and developments.
- Ensure the accuracy, quality, and professionalism of all client-facing information and documentation, collaborating with multiple internal departments to maintain an exemplary standard of service.
- Stay informed on market trends and industry developments to understand client commercial drivers and identify opportunities for the business.
- Travel regularly and maintain the flexibility required to meet clients face-to-face as operational or commercial needs arise.
- Maintain a strong presence in the field, ensuring consistent visibility, rapport, and alignment with all fibre field personnel.
- Ensure full compliance with company Health & Safety policies and promote best practice across all operational activities.
- Collaborate closely with the Sales Team to share insights, identify new opportunities, and support client growth.
- Act as the internal advocate for clients, ensuring their needs, expectations, and priorities are clearly understood across the business.
- Identify and communicate client training needs to the Training Team and review these requirements regularly to ensure they remain relevant and up to date.
- Uphold and promote respect, dignity, and privacy, ensuring all individuals are always treated professionally and compassionately.
- Demonstrate a proactive willingness to embrace integrated working models and adopt new ways of working that support operational efficiency and organisational development.
- Act as the departmental lead for Business Continuity Planning, ensuring robust preparedness and serving as a key member of the Emergency Response Team (ERT).
- Serve as an active and influential member of the Leadership Team, working collaboratively to support the Executive Team and contribute to strategic decision?making across the business.
QUALIFICATIONS, KNOWLEDGE, AND SKILLS REQUIRED
Experience:
- Proven experience in Fibre Contract Management.
- Strong ability to build, influence, and maintain long?lasting professional relationships.
- Experience or advanced knowledge of the fibre telecommunications sector.
- Excellent presentation skills with a track record of delivering clear and engaging content.
- Strong networking capabilities with confidence engaging stakeholders at all levels.
- High personal standards with exceptional attention to detail and accuracy.
- Good working knowledge of work management systems and Microsoft Office (Excel/Word).
- Good understanding of Health & Safety and Quality Assurance procedures.
- Sound knowledge of fibre telecommunications technologies, practices, and terminology.
Key Competencies:
- Strong team player with a flexible, adaptable approach.
- Demonstrates exceptional brand loyalty and represents the organisation with professionalism.
- Self?starter with a positive, enthusiastic, and solutions?focused attitude.
- Effective leadership skills with the ability to communicate clearly and confidently at all levels.
- Highly self?motivated and capable of motivating others; brings professional and technical expertise along with passion, patience, and strong critical?thinking ability.
- Strong logical reasoning skills with the ability to prioritise tasks effectively, particularly in fast?paced or time?sensitive situations.
WHY WORK IN CIRCET?
- Be part of a company that encourages involvement, diversity and inclusion
- Be part of a company that nurtures excellence and develops leaders
- Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
- Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility