Junior IT Assistant (3 month FTC)

Location Stevenage
Job ref: 008102
Published: 11 months ago

Circet's Home division requires a Junior IT Assistant to join us on a 3 month contract.

The purpose of the role is:

  • To support and maintain the Microsoft desktop environment required to operate the business. 
  • To support the field based engineers using Mobile and Windows devices 
  • To provide all end users within the business with a high level of support to enable them to perform their daily activities. 
  • To assist the team (including undertaking travel to other locations) in certain specified projects 
  • To be involved in the life cycle of projects 
  • Work in partnership with other departments as required ensuring correct exchange of knowledge

Responsibilities:

  • Regular contact with the IT Manager to report progress and to be involved in regular team meetings to discuss issues affecting the team. 
  • To install, configure, maintain, and support company PC’s, Server and Hardware 
  • Creating/maintaining user and technical specifications/documentation 
  • To maintain and support the workforce on IT issues (Hardware & Software) 
  • To be responsible for making sure daily backups have been completed and the retrieval of any files 
  • To coordinate the support and maintenance of the company’s telephone and voice mail system
  • To undertake management of the hardware and software inventory, making sure all IT hardware is asset tagged and recorded into the IT system 
  • Support the team with logging of and management of user calls to the Help Desk 
  • To undertake preventative maintenance of hardware and software 
  • Required to do a one week in three Out of Hours on call support and planned maintenances after a relevant probationary period 
  • Handle requests from both internal and external customers 
  • To take detailed information over the phone of IT issues allowing resolution in a prioritised order